FAQ

How can I contact Shopiolo for further inquiries?

For any questions or concerns, you can reach out to us via email at customerservice@shopiolo.com. Our customer service team is available to assist you with any inquiries you may have.

Can I change or cancel my order?

To ensure fast order processing, please request any changes or cancellations within 12 hours of placing your order. Requests made after this period cannot be accommodated. However, you may request to return your order for a full refund once it has been delivered.

What is the return policy for items purchased from Shopiolo?

Shopiolo has a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is in the original condition, unworn, and in its original packaging. A receipt or proof of purchase is also required.

How long does shipping take for orders placed at Shopiolo?

Orders typically take 10 to 15 days for shipping, with an average shipping time of approximately 12 days. However, please note that unexpected delays may occur due to factors beyond our control, such as shipping carrier issues.

What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, it is essential to contact us immediately. You will need to provide a high-quality image or video of the damage or defect for a replacement to be issued. Prompt reporting allows us to evaluate the issue and take corrective action.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.